Shipping Policy

Estimated Delivery Times: Our EU customers can expect delivery within 8 working days, depending on product availability and location within our logistics centers.

Shipping Costs: Shipping fees are calculated at checkout based on the product weight and destination country. For Italy, Germany, and France, shipping is set at €4.90 for packages under 2kg.

Free Shipping: Enjoy complimentary shipping on orders over €65 if you're shopping from France, Germany, and Italy. This offer is automatically applied in your cart.

Shipping Methods: We currently offer Standard shipping across all EU countries and are exploring additional shipping options to better meet your needs.

Geographic Limitations: We deliver across the EU. However, we do not ship to non-EU countries requiring additional customs taxes, such as Switzerland.

Order Processing Time: Orders placed before 1 PM on business days are processed the same day. Orders after this time will be processed the next business day.

Tracking Information: Once dispatched, we’ll send you tracking information, including the courier's name, so you can follow your order's journey.

Special Circumstances: Our warehouse is closed on public holidays. Orders placed during these times will be processed sequentially once we reopen.

Refund Policy: Should you have any issues with your order, including the need for a return or refund, please consult our Refund Policy for detailed guidance on how we can assist you further. https://encapturestore.com/policies/refund-policy